Resettlement Network Services Guide (Team Lead)

Company: Minnesota Council of Nonprofits
Location: Minneapolis
Posted on: November 2, 2024

Job Description:

Resettlement Network Services Guide (Team Lead) - US EnterpriseNovember 2024Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office).Role: Full-time, benefits eligible40 hours/week, weekday/daytime hours, some evenings and weekends required.Reports to: Program DirectorApplicants must be legally authorized to work in the United States.Languages: Seeking applicants with language proficiency in English and in Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by individuals new to Minnesota and the United States.The Role:Join Alight's United States Enterprise as a Guide (Team Lead). As an Alight Guide and Team Lead, you will provide guidance and support to newcomers in Minnesota as a team member in Alight's partnership with Minnesota's Resettlement Network Services (metro area). You will also guide up to two team members with responsibilities in these program areas.Specific Responsibilities:We are seeking applicants to fulfill the following responsibilities. Successful applicants will either hold one of these responsibilities exclusively or split their time between two of the following areas.Community Workshops:"Community Workshops provide tiered educational workshops to new arrivals that help build familiarity with systems and integration into communities. Workshops include critical topics such as employment readiness, public transit, financial literacy, public education, healthcare, housing, public safety, and other relevant topics." (Resettlement Network Services Collaborative)

• Lead and participate in listening and co-creation sessions with the community to understand needs and interests in this program area.
• Host and lead regular (weekly) workshops (these may be in English, another language in which you are proficient, or with interpretation support) using the curriculum developed by the service collaborative.
• Participate actively in regular meetings within Alight (internally) and with the service collaborative (externally).
• Staff hours at the Service Hub for the metro-area Resettlement Network Services, estimating up to 8 hours per week.
• Conduct required documentation per any internal and grant reporting requirements including regular entries into a shared case database system.
• Assist participants in completing the family wellbeing inventory if required.
• Serve as an Ambassador of Alight and the Resettlement Network Collaborative to the community at large, within the service collaborative, and with other external partners/donors.Family Resource Connections:"Family Resource Connections provide critical assistance to families to resolve a wide array of immediate or short-term needs. Services focus on assisting households to access and navigate a wide array of community resources to resolve needs." (Resettlement Network Services Collaborative)
  • Lead and participate in listening and co-creation sessions with the community to understand needs and interests in this program area.
  • Provide walk-in and scheduled 1:1 appointments with families to address needs, and provide guidance and navigation to the family to referrals and community resources.
  • Participate actively in regular meetings within Alight and with the service collaborative.
  • Staff hours at the Service Hub for the metro-area Resettlement Network Services, estimating up to 8 hours per week.
  • Conduct required documentation per any internal and grant reporting requirements including regular entries into a shared case database system.
  • Assist participants in completing the family wellbeing inventory if required.
  • Serve as an Ambassador of Alight and the Resettlement Network Collaborative to the community at large, within the service collaborative, and with other external partners/donors.Additional Responsibilities:
    • Ensure that Alight strives to consistently meet outcomes defined by grantor and Alight.
    • Contribute to department-wide performance on outcomes.
    • Ensure thorough and accurate case notes in online case management system and guide team members to adhere to case management standards.
    • Manage project budgets.
    • Lead in reporting for assigned program areas.
    • Other duties as needed, and any other activities that may be required in a rapidly changing environment.Regular travel within the Twin Cities Metro Area is expected, and it is expected to work up to 8 hours at the Service Collaborative's service hub in the metro area (location TBD).Qualifications:
      • Open heart and open mind. You start by listening. You believe another person's truth and it changes you.
      • Curiosity. You are always learning and adaptable.
      • Trust. You believe that people do their best, are disciplined, and care about this as much as you do.
      • Fluent in English and a second language (Somali, Oromo, Amharic, Swahili, Spanish, etc.), and comfortable communicating in-person, over the phone, and via email.
      • 3-5 years of customer service and program experience with a high standard for customer service.
      • Proficient computer skills.
      • Ability to make a human connection and engage with a variety of people.
      • Organizational skills and ability to track information.
      • Driver's license and Motor Vehicle Check clearance along with access to dependable transportation required.Salary Range: $55,000 to $62,000Benefits: Family Friendly, Learning & Development, Health, dental, and MedEvac Insurance, Retirement, Generous Leave Time.Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status.
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Keywords: Minnesota Council of Nonprofits, Saint Cloud , Resettlement Network Services Guide (Team Lead), Other , Minneapolis, Minnesota