Help Desk Associate

Company: VirtualVocations
Location: Saint Paul
Posted on: November 1, 2024

Job Description:

A company is looking for a Help Desk Associate Tier 3 to provide technical support and excellent customer service to internal employees.

Key Responsibilities

Ensure timely and accurate internal customer service
Troubleshoot and resolve technical issues while managing escalations
Take ownership of IT projects and communicate progress with stakeholders

Required Qualifications

Bachelor's degree in computer science, information technology, or a related field
4+ years of experience in a Help Desk Associate or technical support role
Hands-on experience with JumpCloud and Jira
Strong expertise with Windows and MacOS
Solid technical background for instructing a non-technical audience

Keywords: VirtualVocations, Saint Cloud , Help Desk Associate, Other , Saint Paul, Minnesota

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