Patient Access Representative Lead - Fridley, MN
Company: Optum
Location: Lakeville
Posted on: October 30, 2024
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Job Description:
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at
Optum, in strategic partnership with Allina Health. As an Optum
employee, you will provide support to the Allina Health account.
The work you do with our team will directly improve health outcomes
by connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. Job Summary: Responsible for greeting
and welcoming patients in person. Provides a standard registration
process by collecting demographic and financial data and enter
information into a electronic medical record. Location: 550 Osborne
Rd, Fridley, MN 55432 Primary Responsibilities: Greets and welcomes
patients in person Collects demographic and insurance information
Checks in and interviews patients to complete the registration
process Obtains signatures from patients as needed Directs patients
to their appointment or procedure May assist in scheduling add-on
appointments Documents any issues and resolutions in electronic
medical record Resolve claim issues or registration errors on
patient accounts and in assigned work queues Uses resources, tools
and procedures to complete registration for complex accounts
Verifies insurance eligibility and benefits information for payers
and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if
necessary Collects on patient financial obligations Handles complex
questions as needed Screening and approve patients for financial
assistance programs, and financial counsel as needed Provides
technical or functional direction for employees Assists patients in
completion of request for information forms and submits to
appropriate department Provide customer service for inbound and
outbound telephone calls Collaborates with leaders to ensure the
team operations are staffed and working effectively and coordinates
the workflow among the employees Identifies and brings forward
trends to leadership related to daily site activities Exhibits
behaviors and expectations that are consistent with leadership
roles Completes Quality Audits as assigned per department
guidelines Participates in the orientation and training of
employees and provides feedback to leadership Will participate in
on-call rotation as defined by site Assists and supports team in
all roles Other duties as assigned You---ll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: 2 years of
revenue cycle experience in a healthcare/hospital setting 2 years
of customer service experience Intermediate level of proficiency
with Microsoft Office products Ability to work 2:30pm --- 11:00pm,
Monday-Friday Ability to work standard, daytime hours for first 3-4
weeks upon hire in alignment with the department---s training
schedule 18 years or older Preferred Qualifications: Epic
Experience Experience with electronic medical records Physical
Demands: Consistent walking, standing, bending, turning, etc.
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs.
frequently PLEASE NOTE The sign-on bonus is only available to
external candidates. Candidates who are currently working for
UnitedHealth Group, UnitedHealthcare or a related entity in a full
time, part time or per diem basis ("Internal Candidates") are not
eligible to receive a sign on bonus. At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone---of every
race, gender, sexuality, age, location and income---deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes --- an enterprise priority reflected in
our mission. Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. RPO, RED
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Keywords: Optum, Saint Cloud , Patient Access Representative Lead - Fridley, MN, Other , Lakeville, Minnesota
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