Customer Success Team Manager

Company: VirtualVocations
Location: Saint Paul
Posted on: November 1, 2024

Job Description:

A company is looking for a Team Manager of Customer Success.

Key Responsibilities

Oversee team activities, set goals, and monitor progress to ensure objectives are met
Provide guidance, mentorship, and support to team members while facilitating training and development
Manage customer accounts and serve as a point of escalation for team members

Required Qualifications

4+ years in B2B SaaS account management, customer success, or equivalent experience
2+ years of experience managing SaaS teams focused on revenue outcomes
Proven track record of high achievement in previous roles
Experience in coaching, mentoring, and training team members
Ability to analyze customer data and develop strategic solutions

Keywords: VirtualVocations, Saint Cloud , Customer Success Team Manager, Executive , Saint Paul, Minnesota

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